Returns and Warranty
Note - All sales are subject to the RDC standard terms and conditions of sale.
Please contact us for the complete list of terms and conditions
RDC will Refund or give an instore credit for items, (excluding clearance, sale, floor stock or discontinued items), If these items are found to be unsuitable if:
- It is returned in its original condition
- It is returned within one (1) week of purchase (7 days)
- It is in its original packaging; and
- It is accompanied by the original sales order / tax invoice.
For health reasons, bedding is unable to be returned or exchanged unless in its original purchased state and not used.
Goods need to be returned to our Melbourne showroom:
525 Church St Richmond (03) 9428 8611
Any floor stock is sold in “as is condition” and the sale is final. The customer must check the condition of the stock they are purchasing as no refunds or credits will be issued for floor stock goods.
Custom order items, including imports and custom upholstery cannot be cancelled and are non-refundable under any circumstances.
Any other cancellation will need to be approved by management and will incur a fee of 25% of the original purchase price if good are cancelled for any reason.
Customers must pay for delivery charges and this charge is non-refundable, under any circumstances. All goods including delivery must be paid for in full prior to delivery.
For refunds a bank transfer of the funds will be sent to you within 30 – 45 days of the goods being returned, and credit approved. Alternatively Store Credits can be offered.
RDC guarantees to the original purchaser to repair and replace any product with a manufacturing or material defect, for a period of 12 months from the date of the original purchase.
This is providing that the defect is not a result of normal wear and tear, or a natural characteristic of the material used.
The warranty is not transferable and does not cover products used for commercial purposes.
Your furniture must be cared for in accordance with any care instructions provided.
Please note the manufacturer’s warranty applies on sofa frames, sofa beds mechanisms.
Fabrics supplied by the customer are not included in the RDC warranty.
This warranty is in addition to the rights granted by relevant State and Federal laws, and in Particular the Trade Practices Act 1974 and corresponding State Fair Trading legislation.
Please ensure that you keep your receipt in order to validate your warranty.